Our technical support can provide you with answers to technical issues that may arise with software or hardware purchased from Visiopharm.
We provide complimentary support to Visiopharm customers during their first-year purchase warranty or customers with a Professional Online Support package.
After we have evaluated your technical support issue, one of our qualified support engineers will reach out to you on the phone, over email, or via Live Remote Support.
Examples of Technical Support Items
- Troubleshooting of software
- Bug fixes in software
Examples of Non-Technical Support Items
Sometimes a problem may arise that is outside the scope of Visiopharm technical support or not within your current software maintenance subscription.
- Training on Visiopharm products
- Software updates
- Custom written and/or modified image analysis APPs
- User computing environments
- General IT support (i.e., installation of Microsoft service packs, the configuration of user rights, network
connections, and IT hardware problem troubleshooting)
In those cases, you can purchase support hours if it’s an issue we can solve.