Stay ahead
Welcome to the Visiopharm Customer Program
The Visiopharm Customer Program offers personalized support, tailored training, and continuous updates to help you unlock the full potential of our AI-driven solutions.
Together, we’ll transform how you work, ensuring you maximize productivity, drive innovation, and stay ahead in precision pathology.
Here’s what we offer:
Onboarding
Setting you up for success
With Visiopharm, you’re not just getting a powerful AI-driven image analysis solution, but also a partner in precision pathology. Onboarding begins with a kick-off meeting tailored to your specific needs. You will meet your dedicated support team, get an outline of the onboarding process, and we align on your goals and challenges. Our team will guide you through software setup, workflow optimization, and initial training. From day one, we’ll be there to help you achieve measurable results as quickly as possible.
Visiopharm Academy
Learning that works for you
Visiopharm Academy offers flexible, personalized learning options available online, on-demand, or in person, customized or on-demand. So you get the knowledge you need, exactly when and where and how you need it. Whether you’re new to image analysis or advancing your skills, with expert support at your side at every step, you’re never on your own. Tailor your learning journey to your goals and schedule, and learn how to optimally apply your Visiopharm software
– your way.
Visiopharm Support
Science is complex, support should be simple
Visiopharm Service Level Plans (SLP) provide fast, effective support tailored to your needs. It helps you stay productive and ahead of the curve. This includes: On-demand support, Online customer center, reliable response and resolution times. All available in three tiers of support.
With Visiopharm’s support function, you’ll experience seamless, efficient, and expert assistance, ensuring that you can generate robust data from your specific studies.
Stay ahead
Realize the potential of precision pathology
Beyond the above, we provide ongoing support, tailored resources, and opportunities for collaboration to ensure you achieve your goals and maximize the value of your Visiopharm solution.
With Visiopharm, you’re always in good hands.
“First rate service”
“Additionally, it kind of extends beyond just the software itself, but the support is really good. The training we’ve had from the academy team has been really good and really in-depth. And now, we just go to them with questions, and they just work through it with us and that’s been really helpful. A first-rate service really.”
“Exceptional”
“Our experience with the Visiopharm team has been exceptional. We are very grateful to work with such an experienced, professional, and knowledgeable group of people. The folks we’ve worked with across professional services, sales, marketing, leadership, and engineering have been instrumental in implementing our image analysis services.”
“You’re never alone”
“With Visiopharm, you’re never alone with your challenges; there’s a supportive community, the blog, and a dedicated support team ready to assist.”
We offer even more ways to support customers
Personalized pre-booked sessions
Engage in focused, one-on-one sessions with a Visiopharm Specialist. These 30-minute or 1-hour deep dives are tailored to your specific needs, allowing you to explore topics in detail, address challenges, and gain expert guidance to speed up your data extraction.
Customer insights meetings
Your dedicated Customer Success Specialist will schedule regular check-in meetings, customized to align with your Success Level Plan (SLP). These sessions provide a platform to review your progress, discuss challenges, and gather valuable feedback to fine-tune your journey toward achieving your personalized success goals.
Access to free digital pathology resources
Leverage Visiopharm’s extensive library of scientifically grounded resources.
From whitepapers and case studies to webinars and tutorials, our content is designed to enhance your understanding, refine your skills, and keep you informed about the latest advancements in digital pathology. Check out our resources and a selection of publications.
Information sharing and community engagement
Join a thriving community of Visiopharm customers worldwide. We regularly share success stories, case studies, and experiences from other users. By connecting with peers and exchanging insights, you’ll benefit from shared knowledge to continuously evolve and improve your work. Read more about how other users are benefiting from Visiopharm’s solutions.
Regular software updates
Stay at the forefront of technology with two annual software releases introducing new features, enhancements, and capabilities. Qualified customers can also take advantage of early access programs, providing a sneak peek into upcoming innovations and an opportunity to provide feedback. All at no extra cost for Subscription customers. Find information about the latest updates here.
Stay ahead
Visiopharm’s commitment doesn’t end with providing cutting-edge software, it’s about building a partnership that supports your ongoing success. Together, we’ll ensure you remain at the forefront of precision pathology and consistently stay ahead.